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Connect Zendesk to Cowork
Manage support tickets, knowledge base articles, and customer interactions from Cowork.
What Cowork can do with Zendesk
- Search and update support tickets
- Browse and edit knowledge base articles
- View customer profiles and interaction history
- Automate ticket triage and response drafting
How to connect
- Open Claude Settings → Connectors
- Find Zendesk in the directory
- Authorize via Zendesk OAuth and enter your subdomain
- Start using Zendesk commands in any Cowork conversation
Default permissions
- Read access to tickets, users, and knowledge base
- Write access to tickets and articles you have permission to edit
- No access to admin or billing settings
Frequently asked questions
What you need to know about connecting Zendesk to Claude Cowork.
- What can Claude Cowork do with Zendesk?
- Once connected, Claude can manage support tickets, knowledge base articles, and customer interactions from Cowork, then turn the results into summaries, reports, and finished work.
- Is the Zendesk connector free in Claude Cowork?
- The connector is included with Cowork, which comes with Claude's paid plans (Pro, Max, Team, and Enterprise). You connect your own Zendesk account, and standard Zendesk pricing still applies.
- What permissions does Claude need for Zendesk?
- You authorize access through Zendesk's standard connection flow and choose what Claude can read and write. You can revoke access at any time from your Zendesk settings.
- How do I connect Zendesk to Claude Cowork?
- Open Claude Settings, go to Connectors, find Zendesk, authorize the connection, and start using Zendesk in any Cowork conversation.
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