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Connect Freshdesk to Cowork
Manage support tickets, contacts, and knowledge base on Freshdesk from Cowork.
What Cowork can do with Freshdesk
- Search and update support tickets
- Manage contacts and companies
- Browse and edit knowledge base articles
- View agent workload and SLA metrics
How to connect
- Open Claude Settings → Connectors
- Find Freshdesk in the directory
- Provide your Freshdesk domain and authorize via OAuth
- Start using Freshdesk commands in any Cowork conversation
Default permissions
- Read access to tickets, contacts, and knowledge base
- Write access for ticket updates requires approval
- No access to admin or billing settings